Refund and Returns Policy

Return Policy

Due to the nature of our products, returns are not accepted once your order has been confirmed and a confirmation email has been sent to your registered email address.

Replacement Policy

We offer a straightforward replacement policy in case you receive a damaged or defective product. You may request a replacement under the following terms:

Eligibility Criteria for Replacement

• You must request a replacement within 7 days of receiving the product(s).
• The replacement is applicable only in case of genuine defects or damage.
• The replacement will be for the same product originally ordered.
• Replacement is only applicable to products purchased directly from www.suryaincense.com.

Products Not Eligible for Replacement

• Products with visible physical damage not reported at the time of delivery.
• Products returned without intact original packaging or with tampered serial numbers or labels.
• Products that have been used or altered in any form.

Replacement Request Process

1. Email us at info@thesuryaexports.com with the subject line:
   “Return: Damaged/Defective – Order [Your Order Number]”
2. Attach clear images of the damaged or defective product(s).
3. Make sure to contact us within 7 days of receiving the product(s).
4. Our support team will respond within 24 business hours with further instructions.
5. Once your request is approved, we will dispatch the replacement within 7 working days.

Disclaimer

All replacement decisions are at the sole discretion of www.suryaincense.com.
We reserve the right to reject a replacement request if it does not meet the terms and conditions outlined above.
www.suryaincense.com may withdraw or modify the replacement policy at any time without prior notice.

Need Help?

If you have any questions about our return or replacement process, feel free to contact us at:
📧 info@thesuryaexports.com